How do I send my artwork for printing?

We prefer to receive artwork as a flattened EPS, JPG, TIFF, or PDF file. Adobe Photoshop, Adobe Illustrator, or Adobe InDesign (with outlined or attached fonts, 300 dpi, CMYK color format) with a written description for each card set-up. We cannot open or accept documents saved as Microsoft Word, Microsoft Publisher, Microsoft Powerpoint, Keynote, Quark, Corel Draw or CAD files. Please contact us about any other file format not listed. You can transmit artwork to us in a number of ways: • Email files (10MB or less) to info@cardsofwood.com • Use a file transfer service like yousendit.com or wetransfer.com • Send art using a DropBox or Google Drive shared folder

How do you print on the veneer?

The majority of our products are printed using digital 4-color process (CMYK) laser printers. Our printers are finely tuned to print on the thicker veneers. The printed ink is not 100% opaque. Depending on what wood specie the item is printed on, the color or the ink may look slightly darker or a warmer tone due to the shade of the veneer. Please note that porous woods such as Ash, Oak, Sassafras and Walnut do not print as well due to the natural (open) grain of the wood. When printing on these woods, we do not recommend full ink coverage, fine detail(s) or small text.

Production and Shipping Questions

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Where are you located and where is production done?
What is the turnaround time for an order?
Do you service and ship to other countries?
How do you ship orders?

We ship U.S. orders (with a physical address) using UPS Ground. If no physical address is available or if shipping international we will use US Mail. We will do our best to ship at the lowest cost. Other methods of shipping available upon request. (FedEx, USPS, Etc.)
What is your return policy?

If there are any problems with your order, the items must be returned to Cards of Wood for our review before we are able to refund or redo the order. Orders will not be accepted for return after a period of 30 days from the time of shipment. We will give special attention to any returned orders to be sure the problem is rectified in a fair and speedy manner.
Can I put a rush on an order?

Yes, We are able to rush the production time* of an order. A standard ink printed card order rush fee is $25, for 2-3 business days turnaround. A screen printed, foil printed and die cut order rush fee is $50, for a 3-5 business day turnaround . (*Depending on the size of the order, and availability of the wood specie(s) requested.) This does not include the shipping time.
Do you offer a wholesale/reseller discounts?

Yes, we do offer wholesale pricing. As a reseller you would get 20% off the card/sheet price. To receive this discount we will need you to submit your company’s W-9 at the time of placing your order. **This discount does not apply to wooden envelopes, wood panels, laser cut, die cut items and/or remnant sheets.
To receive discount, order must be placed via phone or email (info@cardsofwood.com).

Veneer Questions

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How many different wood species are available?
What is the darkest wood you have available?
How thick is the wood?
The veneer is available in four different thicknesses.

Paperback Thickness – (wood on ONE side, PAPER on the other) .015” Thick

.025″ Thickness – 2Ply – (wood on BOTH sides) .025” Thick

All wood species are available in the above thicknesses.

1/16″ Wood Panel – (wood on BOTH sides) .0625” Thick

1/8″ Wood Panel – (wood on BOTH sides) .125” Thick

Select wood species are available in both wood panel thicknesses.
How much product is produced from one log?
Will the veneer warp or curl?
Is the wood biodegradable?
How much does it cost to mail a wood card?

Flat card sizes 4Bar (3.5″ x 5″), 4″ x 6″ and A2 (4.25″ x 5.5″) will mail without an envelope within the US with a standard postcard postage rate stamp. Flat cards A6 (4.5″ x 6″) and A7 (5″ x 7″) will also mail within the US standard letter rate postage stamp. International mailings will require additional postage.

Wood cards mailed in paper or wood envelopes will not require additional postage unless it weighs more that 1oz. International mailings will require additional postage.

Laser cut greeting cards (1/8″ thick) do require additional postage. Hand cancel at the post office recommended. International mailings will require additional postage.
Can you fold the veneer without it cracking?

We suggest you score the veneer before folding. Some woods will fold better than others, and even after scoring, cracking may occur. The veneer will not crack in half, but the material used to bond the veneers together will keep the materials from ripping or cracking more. (You will need to score the veneer to fold regardless of the direction the wood grain is running.
How can you cut the veneer?
Can you write on the wood?
Due to the natural characteristics of each wood specie, variation in color, figure, and other characteristics can occur. Wood veneer is a natural product and will always exhibit individual features and character marks. From tree-to-tree, log-to-log and card-to-card, the wood product will vary. No two cards or grains will be alike.

Due to the natural characteristics of each wood specie, variation in color, figure, and other characteristics can occur. Wood veneer is a natural product and will always exhibit individual features and character marks. From tree-to-tree, log-to-log and card-to-card, the wood product will vary. No two cards or grains will be alike.

Artwork, Inks and Printing Questions

Please click on the question titles below to view the full answer.

How do I send my artwork?

We prefer to receive artwork as a flattened EPS, JPG, TIFF, or PDF file. Adobe Photoshop, Adobe Illustrator, or Adobe InDesign (with outlined or attached fonts, 300 dpi, CMYK color format) with a written description for each card set-up.

We cannot open or accept documents saved as Microsoft Word, Microsoft Publisher, Microsoft Powerpoint, Keynote, Quark, Corel Draw or CAD files.
Please contact us about any other file format not listed.

You can transmit artwork to us in a number of ways:
• Email files (10MB or less) to info@cardsofwood.com
• Use a file transfer service like yousendit.com or wetransfer.com
• Send art using a DropBox or Google Drive shared folder
How do you print on the veneer?

The majority of our products are printed using digital 4-color process (CMYK) laser printers. Our printers are finely tuned to print on the thicker veneers.

The printed ink is not 100% opaque.
Depending on what wood specie the item is printed on, the color or the ink may look slightly darker or a warmer tone due to the shade of the veneer.

Please note that porous woods such as Oak, Sassafras and Walnut do not print as well due to the natural (open) grain of the wood. When printing on these woods, we do not recommend full ink coverage, fine detail(s) or small text.
What other printing methods do you offer?
What other printing methods can be used on the veneer?

Though we do not use these printing methods in-house, other methods of printing the veneer include: laser engraving/etching, screen printing, offset printing, letterpress, and thermographic printing.
Specifically treated veneer is available for ink-jet printing.
Can you print Pantone or PMS colors?
Can you print the color WHITE?

No. Cards of Wood cannot print the color white. Where ‘white’ is seen in artwork, this is the absence of color and where the wood color and grain will show through.
(Any photos seen on the website with white ink are either screen or foil printed. Screen printing and foil printing will require additional fees.)
Can you print on both sides of the card?
What kind of printer do I need to print on your (laser printable) veneer sheets?
Where can I find printing instructions for ink-jet or laser printable veneers?
What is "bleed" artwork? And how do I make my files?

Bleed is a printing term that is used to describe a document which has graphics that touch the edge(s) of the card. The artwork is printed on a larger sheet and then trimmed down to size. If you do not allow for a 1/8 of an inch bleed, any small mechanical variations will result with the artwork not running to the edge of the printed card. Bleeds ensure you get the results you need.

The example below shows how a business card document should be set up with bleed. This is the way you must set up your document if you intend to have graphics that extend all the way to the edges of the cut item.

This example above uses a business card, however the same principle and measurements apply to a document of any size. Please see the “templates” link on the bottom of the site for all document sizes and templates.

Production and Shipping Questions

Veneer Questions

Artwork, Inks and Printing Questions

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